![]() Key velocity is computed from the elapsed time, and is translated into loudness. The keypress operates two electrical contacts, one at the top of its travel, the other at the bottom. If the person or business who sold you the keyboard is unwilling to pay to have it fixed, then demand a refund. If you contact Kurzweil, they can tell you the name and contact information for an authorized repair company in your area. And you should demand that the repair work be done only by a repair company that is authorized by Kurzweil. Since you have provided the further crucial details that you just purchased this keyboard used, then you should go back to the person or business that sold it to you and demand that they pay to have it fixed for you. If I were you, I would contact Kurzweil's customer service. It is doubtful that there is anything you can do to repair it on your own you will need to take it to a qualified repair facility. Have you checked with Kurzweil to find out where you can take it in your area for Kurzweil-authorized repair work? Where do you live? When did you purchase the keyboard? Is it under warranty? Did one key always sound louder than the others, or did the problem develop recently? ![]()
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